[ALAC] What do users want?

Satish Babu sb at inapp.com
Tue Nov 6 23:22:53 UTC 2018


Thanks Alan...these are useful insights.

I'm not sure where IDNs will fit into this. Many users are willing to go
the extra mile to use their own language (in many cases, it's not easy to
type in non-Roman scripts, particularly on mobile phones).





satish

On Wed, Nov 7, 2018 at 2:54 AM Joanna Kulesza <jkuleszaicann at gmail.com>
wrote:

> +1 to Javier. Thanks so much for sharing this Alan!
>
> wt., 6 lis 2018 o 21:52 Javier Rua <javrua at gmail.com> napisał(a):
>
>> Valuable nugget!
>>
>> On Tue, Nov 6, 2018 at 4:46 PM Alan Greenberg <alan.greenberg at mcgill.ca>
>> wrote:
>>
>>> I am taking advantage of my new "freedom" to do some long overdue
>>> cleanup. I found a short handwritten document I wrote about 10 years
>>> ago (after I had been involved with the ALAC for a year or two) on
>>> what Internet users want.
>>>
>>> Note that a lot of this is far beyond the remit of ICANN, but other
>>> parts are not.
>>>
>>> =================
>>>
>>> Users want an experience that is:
>>>
>>> -Satisfying
>>> -Safe
>>> -Predictable
>>> -Easy to access and fast
>>>
>>> In a bit more detail, this means:
>>>
>>> - Pages display properly
>>> - No SPAM
>>> - No Phishing
>>> - Reproducible
>>> - Mail gets delivered
>>> - Fast enough that speed is not an issue.
>>>
>>> Another was of looking at is as an embodiment of the Principle of
>>> Least Astonishment
>>> (https://en.wikipedia.org/wiki/Principle_of_least_astonishment).
>>>
>>> They have no desire to know anything about Internet Governance. And
>>> most have no interest in how the Internet actually works. A classic
>>> quote from Arthur C. Clarke is "Any sufficiently advanced technology
>>> is indistinguishable from magic." It doesn't matter how or why it
>>> works, as long as it works.
>>>
>>>
>>>  From my personal experience, I have been involved in the Internet
>>> for about 30 years. Due to the travel I have done, or other times it
>>> comes up in conversation, I have often been asked what I am doing. If
>>> I try to explain, the most common result is that their eyes glaze
>>> over, they say "oh, that's interesting" and they try to find a way to
>>> change the subject.
>>>
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>>>
>>> At-Large Online: http://www.atlarge.icann.org
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>>> https://community.icann.org/display/atlarge/At-Large+Advisory+Committee+(ALAC)
>>>
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>
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