[ALAC] What do users want?

[Joanna Kulesza]

+1 to Javier. Thanks so much for sharing this Alan!

wt., 6 lis 2018 o 21:52 Javier Rua <javrua at gmail.com> napisał(a):

> Valuable nugget!
>
> On Tue, Nov 6, 2018 at 4:46 PM Alan Greenberg <alan.greenberg at mcgill.ca>
> wrote:
>
>> I am taking advantage of my new "freedom" to do some long overdue
>> cleanup. I found a short handwritten document I wrote about 10 years
>> ago (after I had been involved with the ALAC for a year or two) on
>> what Internet users want.
>>
>> Note that a lot of this is far beyond the remit of ICANN, but other
>> parts are not.
>>
>> =================
>>
>> Users want an experience that is:
>>
>> -Satisfying
>> -Safe
>> -Predictable
>> -Easy to access and fast
>>
>> In a bit more detail, this means:
>>
>> - Pages display properly
>> - No SPAM
>> - No Phishing
>> - Reproducible
>> - Mail gets delivered
>> - Fast enough that speed is not an issue.
>>
>> Another was of looking at is as an embodiment of the Principle of
>> Least Astonishment
>> (https://en.wikipedia.org/wiki/Principle_of_least_astonishment).
>>
>> They have no desire to know anything about Internet Governance. And
>> most have no interest in how the Internet actually works. A classic
>> quote from Arthur C. Clarke is "Any sufficiently advanced technology
>> is indistinguishable from magic." It doesn't matter how or why it
>> works, as long as it works.
>>
>>
>>  From my personal experience, I have been involved in the Internet
>> for about 30 years. Due to the travel I have done, or other times it
>> comes up in conversation, I have often been asked what I am doing. If
>> I try to explain, the most common result is that their eyes glaze
>> over, they say "oh, that's interesting" and they try to find a way to
>> change the subject.
>>
>> _______________________________________________
>> ALAC mailing list
>> ALAC at atlarge-lists.icann.org
>> https://atlarge-lists.icann.org/mailman/listinfo/alac
>>
>> At-Large Online: http://www.atlarge.icann.org
>> ALAC Working Wiki:
>> https://community.icann.org/display/atlarge/At-Large+Advisory+Committee+(ALAC)
>>
> _______________________________________________
> ALAC mailing list
> ALAC at atlarge-lists.icann.org
> https://atlarge-lists.icann.org/mailman/listinfo/alac
>
> At-Large Online: http://www.atlarge.icann.org
> ALAC Working Wiki:
> https://community.icann.org/display/atlarge/At-Large+Advisory+Committee+(ALAC)
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://atlarge-lists.icann.org/pipermail/alac/attachments/20181106/3cf47ba8/attachment.html>