[ALAC] What do users want?

[Javier Rua]

Valuable nugget!

On Tue, Nov 6, 2018 at 4:46 PM Alan Greenberg <alan.greenberg at mcgill.ca>
wrote:

> I am taking advantage of my new "freedom" to do some long overdue
> cleanup. I found a short handwritten document I wrote about 10 years
> ago (after I had been involved with the ALAC for a year or two) on
> what Internet users want.
>
> Note that a lot of this is far beyond the remit of ICANN, but other
> parts are not.
>
> =================
>
> Users want an experience that is:
>
> -Satisfying
> -Safe
> -Predictable
> -Easy to access and fast
>
> In a bit more detail, this means:
>
> - Pages display properly
> - No SPAM
> - No Phishing
> - Reproducible
> - Mail gets delivered
> - Fast enough that speed is not an issue.
>
> Another was of looking at is as an embodiment of the Principle of
> Least Astonishment
> (https://en.wikipedia.org/wiki/Principle_of_least_astonishment).
>
> They have no desire to know anything about Internet Governance. And
> most have no interest in how the Internet actually works. A classic
> quote from Arthur C. Clarke is "Any sufficiently advanced technology
> is indistinguishable from magic." It doesn't matter how or why it
> works, as long as it works.
>
>
>  From my personal experience, I have been involved in the Internet
> for about 30 years. Due to the travel I have done, or other times it
> comes up in conversation, I have often been asked what I am doing. If
> I try to explain, the most common result is that their eyes glaze
> over, they say "oh, that's interesting" and they try to find a way to
> change the subject.
>
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