[ALAC] ccNSO Updates October - November 2018 - CSC Findings on PTI Performance September and October 2018

[Barrack Otieno]

Dear ALAC,


Below please find an update to the ccNSO from the Chair of the Customer
Standing Commitee on the perfomance of Public Technical Identifiers Byron
Holland.


23 November 2018



Dear Community Members,



As chair of the Customer Standing Committee I am providing you our
(belated) September and October 2018 monthly findings on the performance of
Public Technical Identifiers (PTI). I am pleased to inform you the CSC has
concluded that PTI’s overall performance over June 2018 was “Excellent” -
PTI met the service level agreement at 100% for both months.  The CSC was
informed of no escalations.



The two related PTI report to the CSC, listing the individual service level
metrics along with their actual and historical performance, can be found
at: https://www.iana.org/performance/csc-reports/201806
<https://www.google.com/url?q=https%3A%2F%2Fwww.iana.org%2Fperformance%2Fcsc-reports%2F201806&sa=D&sntz=1&usg=AFQjCNFTro7hmy3dYxEc7DJLe2WOUlhwIQ>



I am also pleased to inform you that Elaine Pruis, appointed by the RySG,
was elected as vice-chair until march 2019. In addition, I want to refer
you to the CSC annual overview of activities, which we presented in
Barcelona (
https://www.icann.org/en/system/files/files/csc-review-year-01nov18-en.pdf
<https://www.google.com/url?q=https%3A%2F%2Fwww.icann.org%2Fen%2Fsystem%2Ffiles%2Ffiles%2Fcsc-review-year-01nov18-en.pdf&sa=D&sntz=1&usg=AFQjCNHX2YbcKfgLGUiz60VzXpU1YZYxgg>
  [icann.org
<http://www.google.com/url?q=http%3A%2F%2Ficann.org&sa=D&sntz=1&usg=AFQjCNGvEOoHBAoOyzGGsKls-RYCvm5qUQ>
]).



The CSC regular meeting is scheduled at or around the 15th every month, and
the CSC report on the PTI performance is sent out shortly after that
meeting.  If you would like to be informed of upcoming meetings or receive
CSC reports directly, you may want to subscribe to our announce list at
https://mm.icann.org/mailman/listinfo/csc-announce
<https://www.google.com/url?q=https%3A%2F%2Fmm.icann.org%2Fmailman%2Flistinfo%2Fcsc-announce&sa=D&sntz=1&usg=AFQjCNGcRIosJxCI9LgNiawIZ0uESn7kMA>
. Any comments on our reporting to you is welcome.



The CSC became effective October 1, 2016. Background information on the
committee along with transcripts of our meetings and other useful
information can be found at https://www.icann.org/csc[icann.org
<https://www.google.com/url?q=https%3A%2F%2Fwww.icann.org%2Fcsc%255bicann.org&sa=D&sntz=1&usg=AFQjCNFTv1gj7XPN-7CopwpltoXl8yhuCA>]
.



Kind regards,

Byron Holland

Chair CSC


Thank you


Best Regards
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