<div dir="ltr"><p class="MsoNormal"><span style="font-size:11pt">Dear ALAC,</span></p><p class="MsoNormal"><span style="font-size:11pt"><br></span></p><p class="MsoNormal"><span style="font-size:11pt">Below please find an update to the ccNSO from the Chair of the Customer Standing Commitee on the perfomance of Public Technical Identifiers Byron Holland.<br></span></p><p class="MsoNormal"><span style="font-size:11pt"><br></span></p><p class="MsoNormal"><span style="font-size:11pt">23 November 2018</span></p><p class="MsoNormal"><span style="font-size:11pt"> </span></p><p class="MsoNormal"><span style="font-size:11pt">Dear Community Members,</span></p><p class="MsoNormal"><span style="font-size:11pt"> </span></p><p class="MsoNormal"><span style="font-size:11pt">As
 chair of the Customer Standing Committee I am providing you our 
(belated) September and October 2018 monthly findings on the performance
 of Public Technical Identifiers (PTI). I am pleased to inform you the 
CSC has concluded that PTI’s overall performance over June 2018 was 
“Excellent” - PTI met the service level agreement at 100% for both 
months.  The CSC was informed of no escalations.</span></p><p class="MsoNormal"><span style="font-size:11pt"> </span></p><p class="MsoNormal"><span style="font-size:11pt">The
 two related PTI report to the CSC, listing the individual service level
 metrics along with their actual and historical performance, can be 
found at: <a href="https://www.google.com/url?q=https%3A%2F%2Fwww.iana.org%2Fperformance%2Fcsc-reports%2F201806&sa=D&sntz=1&usg=AFQjCNFTro7hmy3dYxEc7DJLe2WOUlhwIQ" target="_blank" rel="noreferrer">https://www.iana.org/performance/csc-reports/201806</a> </span></p><p class="MsoNormal"><span style="font-size:11pt"> </span></p><p class="MsoNormal"><span style="font-size:11pt">I
 am also pleased to inform you that Elaine Pruis, appointed by the RySG,
 was elected as vice-chair until march 2019. In addition, I want to 
refer you to the CSC annual overview of activities, which we presented 
in Barcelona (<a href="https://www.google.com/url?q=https%3A%2F%2Fwww.icann.org%2Fen%2Fsystem%2Ffiles%2Ffiles%2Fcsc-review-year-01nov18-en.pdf&sa=D&sntz=1&usg=AFQjCNHX2YbcKfgLGUiz60VzXpU1YZYxgg" target="_blank" rel="noreferrer">https://www.icann.org/en/system/files/files/csc-review-year-01nov18-en.pdf</a>   [<a href="http://www.google.com/url?q=http%3A%2F%2Ficann.org&sa=D&sntz=1&usg=AFQjCNGvEOoHBAoOyzGGsKls-RYCvm5qUQ" target="_blank" rel="noreferrer">icann.org</a>]).</span></p><p class="MsoNormal"><span style="font-size:11pt"> </span></p><p class="MsoNormal"><span style="font-size:11pt">The
 CSC regular meeting is scheduled at or around the 15th every month, and
 the CSC report on the PTI performance is sent out shortly after that 
meeting.  If you would like to be informed of upcoming meetings or 
receive CSC reports directly, you may want to subscribe to our announce 
list at <a href="https://www.google.com/url?q=https%3A%2F%2Fmm.icann.org%2Fmailman%2Flistinfo%2Fcsc-announce&sa=D&sntz=1&usg=AFQjCNGcRIosJxCI9LgNiawIZ0uESn7kMA" target="_blank" rel="noreferrer">https://mm.icann.org/mailman/listinfo/csc-announce</a> . Any comments on our reporting to you is welcome.</span></p><p class="MsoNormal"><span style="font-size:11pt"> </span></p><p class="MsoNormal"><span style="font-size:11pt">The
 CSC became effective October 1, 2016. Background information on the 
committee along with transcripts of our meetings and other useful 
information can be found at <a href="https://www.google.com/url?q=https%3A%2F%2Fwww.icann.org%2Fcsc%255bicann.org&sa=D&sntz=1&usg=AFQjCNFTv1gj7XPN-7CopwpltoXl8yhuCA" target="_blank" rel="noreferrer">https://www.icann.org/csc[icann.org</a>] .</span></p><p class="MsoNormal"><span style="font-size:11pt"> </span></p><p class="MsoNormal"><span style="font-size:11pt">Kind regards,</span></p><p class="MsoNormal"><span style="font-size:11pt">Byron Holland </span></p><p class="MsoNormal"><span style="font-size:11pt">Chair CSC</span></p><p class="MsoNormal"><span style="font-size:11pt"><br></span></p><p class="MsoNormal"><span style="font-size:11pt">Thank you</span></p><p class="MsoNormal"><span style="font-size:11pt"><br></span></p><p class="MsoNormal"><span style="font-size:11pt">Best Regards<br></span></p></div>