[ALAC] What do users want?

Olivier MJ Crépin-Leblond ocl at gih.com
Tue Nov 6 23:26:07 UTC 2018

Thanks for the nugget indeed.

However I would say that one major thing is changing in particular about
privacy, which does not figure in your list.

The 2018 CIGI-Ipsos Global Survey on Internet Security and
Trust findings show that over half of internet users surveyed around the
world are more concerned about their online privacy than they were a
year ago, reflecting growing concern around the world about online
privacy and the power of social media platforms.
See: https://www.cigionline.org/internet-survey-2018

And Trust:

The GAFAs have managed to reach commercial success, but they are
currently suffering from allegedly not being able to address Privacy and
Trust. It is fascinating to see them fumble their way through these
topics, in contrast with their well developed commercial plans spanning
their first two decades of existence.
Let's hope that ICANN does not fall into this trap too.

Kindest regards,


On 06/11/2018 21:45, Alan Greenberg wrote:
> I am taking advantage of my new "freedom" to do some long overdue 
> cleanup. I found a short handwritten document I wrote about 10 years 
> ago (after I had been involved with the ALAC for a year or two) on 
> what Internet users want.
> Note that a lot of this is far beyond the remit of ICANN, but other 
> parts are not.
> =================
> Users want an experience that is:
> -Satisfying
> -Safe
> -Predictable
> -Easy to access and fast
> In a bit more detail, this means:
> - Pages display properly
> - No SPAM
> - No Phishing
> - Reproducible
> - Mail gets delivered
> - Fast enough that speed is not an issue.
> Another was of looking at is as an embodiment of the Principle of 
> Least Astonishment 
> (https://en.wikipedia.org/wiki/Principle_of_least_astonishment).
> They have no desire to know anything about Internet Governance. And 
> most have no interest in how the Internet actually works. A classic 
> quote from Arthur C. Clarke is "Any sufficiently advanced technology 
> is indistinguishable from magic." It doesn't matter how or why it 
> works, as long as it works.
>  From my personal experience, I have been involved in the Internet 
> for about 30 years. Due to the travel I have done, or other times it 
> comes up in conversation, I have often been asked what I am doing. If 
> I try to explain, the most common result is that their eyes glaze 
> over, they say "oh, that's interesting" and they try to find a way to 
> change the subject.
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Olivier MJ Crépin-Leblond, PhD

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