[ALAC] Evolving ICANN’s Executive Team

[Alan Greenberg]

Perhaps this was already distributed but if so, I missed it.   Alan

====================

https://www.icann.org/news/blog/evolving-icann-s-executive-team

Since my 
<https://www.icann.org/news/blog/changes-to-icann-s-global-leadership-team>last 
update on ICANN’s Executive Team, I have made 
further enhancements to its structure to help 
provide continuity and optimize the ICANN 
organization’s performance to better support the 
community. As I’ve said before, this is an evolution, not a revolution.

To help provide continuity of service, I’ve asked 
that each member of ICANN’s Executive Team 
appoint a ‘number two’ to act as a deputy and 
stand in when needed. In our global environment, 
being able to delegate and empower alleviates 
pressure on any one person and helps us work 
smarter. This ultimately means better service to the community.

I am happy to announce that my deputy is Akram 
Atallah. Akram has tremendous experience and 
knowledge of ICANN, having been interim CEO 
before. He heads up the Global Domains Division, 
which is the arm that implements community policy 
and provides many services to the community, such 
as global customer support, new gTLD operations 
and services to registries and registrars.

Susanna Bennett will continue as Chief Operating 
Officer, but with some adjusted responsibilities. 
Board Operations, led by Melissa King, will now 
move from John Jeffrey to report to Susanna. I 
have also asked Susanna to set up a new 
Organizational Review team. This team will focus 
on the internal assessment and controls audit, 
and reporting of organization-wide performance, 
based on targets, to ensure best practices and 
alignment across the organization.

Chief Financial Officer Xavier Calvez continues 
to report to Susanna and will remain on the 
Executive Team. Also continuing to report to 
Susanna will be the Global Operations and Security Operations teams.

As CEO of the ICANN organization, I believe 
people are our most important asset. I have been 
fortunate to see the great work of a very 
talented group of colleagues. How we support 
these colleagues and help them with development 
is very important to me. To that end, Diane 
Schroeder has been promoted to Senior Vice 
President, Global Human Resources reporting 
directly to me and will join the Executive Team.

You’ll recall that Allen Grogan, currently 
reporting to Akram, is leaving ICANN in December. 
This role will be filled by a new Senior Vice 
President of Contract Compliance and Consumer 
Safeguards reporting directly to me. We are in 
the process of searching for someone to fill this 
role and will post the job description shortly 
<https://icann-openhire.silkroad.com/epostings/index.cfm?fuseaction=app.allpositions&company_id=16025&version=1>here.

Finally, John Jeffrey will continue in his 
current role as ICANN’s General Counsel and 
Secretary, and in that role will continue to be 
responsible for supporting the ICANN Board’s 
work. I am also expanding John’s remit as we are 
creating a new role of an ICANN Complaints 
Officer. The ICANN Complaints Officer will 
receive, investigate and respond to complaints 
about the ICANN organization’s effectiveness, and 
will be responsible for all complaints systems 
and mechanisms across the ICANN organization. We 
will be appointing someone to this role, 
reporting directly to John. This person will work 
closely with Ombudsman Herb Wayne.

The Complaints Officer is an important role that 
will provide a focus point for the community if 
they have complaints about the ICANN 
organization. It is an additional way to keep the 
organization and me accountable to you, the 
global ICANN community. The purpose of the office 
is to ensure that complaints and particularly 
those of community members, about systemic issues 
or concerns about the organization are heard, 
reviewed, analyzed and resolved as openly as 
appropriate. I want to be clear though that this 
in no way replaces or supersedes the important 
role of all ICANN’s formal accountability mechanisms.

Having the right leadership structure and 
management discipline in place is critical to 
ICANN’s success. While the rest of the Executive 
Team remains the same and you can find details 
<https://www.icann.org/en/system/files/files/executive-team-04oct16-en.pdf>here, 
I feel these enhancements will allow the ICANN 
organization to better support the community and 
lead ICANN into its next chapter.

Göran Marby 
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