[LAC-Discuss] Problems with Country Listing on the PRO Working Group online questionnaire
Nick Ashton-Hart
nick.ashton-hart at icann.org
Fri May 11 05:57:56 EDT 2007
Dear Deidre:
We have been forwarded your comments on the issues you, and others in
the Caribbean region, have had in responding to the questionnaire on
the Protection of the Rights of Others and I wanted to respond
personally to ensure you understood the situation and the steps we
have taken after being notified of the issues you have raised.
Firstly, it may be of interest for you to know that this was the
first wide-scale use of online polling technology with this provider;
we are still learning how to use it and unfortunately, the list of
countries which was chosen for respondents to use was not a complete,
ISO-compliant list. This was not due to any software fault; there is
more than one pre-provided list of countries to choose from and the
one chosen was unfortunately the abbreviated version.
Secondly, while it was possible to reply via filling in a Word
document-version of the poll, that option was not made available
until after one had chosen a country from the list, so unfortunately,
those who didn't find their country listed may well have given up in
frustration and never seen the option.
We are very sorry that this combination of factors made the poll much
less useful in certain respects than it could have been.
However, in the wider context, it may be useful to know that this
good faith effort by the working group to ensure that anyone in the
ICANN community could respond to the issues being considered by the
working group was a groundbreaking one - I believe this is the first
time that a polling system has been used to capture the views of the
community in a programmatic fashion which the software platform makes
possible. What you have experienced is clearly not what was intended
but we will learn from these problems and ensure that they don't recur.
I do hope that you and your colleagues in the Caribbean region will
make your feelings known on future polls - and we will ensure that
there is always a link on the polls to report a problem such as
you've discovered so that these can be fixed before the poll response
'window' closes. We believe that wide-scale, open-to-the-public
polling using electronic tools will allow everyone in the community
the ability to provide all of us in the greater ICANN 'fold' much
more information on what people really think is important, and why.
We hope that you will balance this against the unfortunate experience
you have had.
I hope that you or Jacqueline will be so kind as to forward this
response to the Caribbean CIVIC mailing list so that your colleagues
may know we are sorry for what has happened. Do feel free to reply,
or have any colleagues reply, with any other concerns or queries you
may have.
--
Regards,
Nick Ashton-Hart
Director, At-Large
ICANN
PO Box 32160
London N4 2XY
United Kingdom
Main Tel: +44 (20) 8800-1011]
USA Tel: +1 (202) 657-5460
Fax: +44 (20) 7681-3135
mobile: +44 (7774) 932798
email: nick.ashton-hart at icann.org
Win IM: ashtonhart at hotmail.com / AIM/iSight: nashtonhart at mac.com /
Skype: nashtonhart
Online Bio: https://www.linkedin.com/in/ashtonhart
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://atlarge-lists.icann.org/pipermail/lac-discuss_atlarge-lists.icann.org/attachments/20070511/417098e0/attachment-0001.html
More information about the LAC-Discuss
mailing list