[NA-Discuss] [At-Large] [Gnso-liaison] Is Staff in bed with NetSol?

[Danny Younger]

Re:  When there are grievances, what are the
meaningful options?  Is there a place we can direct
people where we can say that their grievance will be
handled fairly?

ICANN does not have the equivalent of auDa'a Customer
Complaint Resolution Mechanism, so there is no place
to direct people.

Re:  In the absence of these, what are the options?

One option would be to have such a mechanism created. 
ALAC could invoke the GNSO Policy Development Process
to make this happen if it had the will to do so.
   
Re:  Even where there are clear issues (Tasting in
it's several flavors; Artificial Scarcity in the Name
System) - what is the most effective manner in which
to bring them to the fore?   

Over the years, issues have been brought to the
attention of the GNSO, but if the issue does not have
a supporting advocate to press the issue forward, then
the issue can wither on the vine for years.  A good
recent example may be found in the recent ICANN
decision to consider accrediting back-end registry
providers in advance of the new gTLDs cycle.  This
excellent idea was introduced by Ross Rader many many
years ago but had no constituent advocate to champion
the position.  Without a strong focused advocate to
support policy development, action does not happen in
a timely manner.

The only solution is to ensure that a structural
advocate for addressing these issues is built into the
system.  Accordingly, today I have petitioned Peter
Dengate-Thrush to establish a Registrant Advisory
Committee.




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