[NA-Discuss] Additional MOU considerations

[Danny Younger]

Hello Jacob,

As you aware, the current budget anticipates 
– net revenue of $46.6MM (37% above 06/07 budget)
– expenses of $41.6MM (32% above 06/07 budget)
– capital budget allocation of $1.6MM
– contribution to reserve of $3.4MM

see
http://www.icann.org/minutes/prelim-15may07-proposed-08-fiscal.pdf

You will also note that the ICANN Operational Plan
states:  "Develop methods for handling queries and
complaints. Collect data from phone calls and emails
so that tools can be developed that will reduce staff
burden, communicate effectively with those who contact
ICANN, and answer questions that are passed in through
the Board or staff. Tailor these efforts so that
complaints are passed on to appropriate bodies or
organizations (i.e., not ICANN)"  

In terms of "Resources Required" the Operational Plan
states:  Staff:− Oversight:0.02 FTE Consultant:
− Creation of FAQ’s and other tools $95K 

As this is already a budgeted item, I see no issue
with the proposal.




--- Jacob Malthouse <jacob.malthouse at icann.org> wrote:

> > I propose that (like the IETF) we ask for the
> regular
> > provision of statistical data that can permit
> trend
> > evaluation.  This can be listed in the ICANN
> > obligations section of the MOU.
> 
> Y'all would support us when we ask for the necessary
> increasing in  
> staff and funding in the operational plan to provide
> that level of  
> service right?
> 
> 
> 



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