[lac-discuss-en] IANA Functions Customer Survey Results Available

[myaguero at msn.com]

[[--Translated text (es -> en)--]]

 Subject: IANA Functions Customer Survey Results Available 
 Desde: myaguero at msn.com

 Dear members of the Community, 




 For your information. 




 Regards, 


 ________________________________ 
 From: alac-announce-bounces at atlarge-lists.icann.org <alac-announce-bounces at atlarge-lists.icann.org> on behalf of ICANN At-Large Staff <staff at atlarge.icann.org>
 Posted: Thursday, January 12, 2017 2:53 a.m. 
 To: ALAC Announce 
 Subject: [ALAC-Announce] ICANN News Alert - IANA Functions Customer Survey Results Available 




 [ICANN] [icann.org] &lt;  https://urldefense.proofpoint.com/v2/url?u=http-3A__www.icann.org_&d=DgMFaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=mrDeztziKLa7gZqGADzxcnHA3QXmXYsnChWYBR4NElI&m=Z5mzuLFZYx-LFLCTcP7KdN0HHnfqBPnhadAjBGgSolU&s=cismgFxDM3kC2z7TbwFPAJ8I_pJB0smWZC6OB5Ohaf4&e=> 
 News Alert 


 https://www.icann.org/news/announcement-2-2017-01-11-en[icann.org]<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_news_announcement-2D2-2D2017-2D01-2D11-2Den&d=DgMFaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=mrDeztziKLa7gZqGADzxcnHA3QXmXYsnChWYBR4NElI&m=Z5mzuLFZYx-LFLCTcP7KdN0HHnfqBPnhadAjBGgSolU&s=32XJQlJpsEr4xa0cFRxZ-g7lDeA2XWs9prQhBqhrcX0&e=> 


 ________________________________ 
 IANA Functions Customer Survey Results Available


 11 January 2017 - Los Angeles - Today, ICANN published the results of an annual survey That the perception of satisfaction Measures Among customers Regarding the IANA functions services They receive. In the 2016 survey, Which accounts for transactions completed Between September 2015 and August 2016, 94 percent of Respondents Reported being &quot;satisfied&quot; or &quot;very satisfied.&quot; 


 View Customer Survey Findings [iana.org] &lt;  https://urldefense.proofpoint.com/v2/url?u=https-3A__www.iana.org_reports_2017_customer-2Dsurvey-2D20170111.pdf&d=DgMFaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=mrDeztziKLa7gZqGADzxcnHA3QXmXYsnChWYBR4NElI&m=Z5mzuLFZYx-LFLCTcP7KdN0HHnfqBPnhadAjBGgSolU&s=p448wYJisk_DSI4SAp37yOl2ilXf4q-fT6S9Mm0CMAA&e=> 


 The IANA Functions Measures Survey Customer satisfaction in relation to documentation quality, process quality, transparency, timeliness, accuracy, reporting and courtesy. In the 2016 survey, 99 percent of Respondents Satisfied with being reported almost the accuracy of Their transactions. Customers also Identified as the Most Important accuracy measure of performance for the fourth consecutive year. Notably, 94 percent of customers Reported satisfaction in regard to transparency This Year, an Increase from 89 percent in the 2015 survey. 


 While the results of the survey are positive Generally, ICANN Continues to explore Opportunities for improvement. This year, there was a drop in satisfaction Regarding process quality, from 95 percent to 89 percent.there are projects underway to Enhance the IANA Processes and systems That Were Mentioned in the survey. 


 ICANN commissioned Ebiquity, a global reputation consultancy, to administer the survey. Those Who make transactions IANA functions - top-level domain operators, protocol parameter and regional Internet registry managers, RFC authors, Internet Engineering Steering Group members, DNSSEC KSK ceremony Participants and .INT domain registrants - Were invited to take the survey. This year, ICANN issued 4,286 invitations and 10 percent of customers Responded. 


 About ICANN 


 ICANN's mission is to help Ensure a stable, secure and unified global Internet. To reach another person on the Internet, You have to type an address into your computer - a name or a number. That address has to be unique so computers know where to find each other. Helps coordinate and support ICANN These unique identifiers across the world. ICANN was Formed in 1998 as a not-for-profit public-benefit corporation and a Community with Participants from all over the world. ICANN and Its community help keep the Internet secure, stable and interoperable.It Promotes Also Develops policy and competition for the top-level of the Internet's naming system and Facilitates the use of other Internet unique identifiers. For more information please visit: www.icann.org [icann.org] &lt;  https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_&d=DgMFaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=mrDeztziKLa7gZqGADzxcnHA3QXmXYsnChWYBR4NElI&m=Z5mzuLFZYx-LFLCTcP7KdN0HHnfqBPnhadAjB
 GgSolU&s=lNaQW_QZ3G51Ikli7tz9F6LotmjUUcpWmaxI4UfB6vI&e=>. 







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