[lac-discuss-en] Comments open document GT Communication

[jumaropi at yahoo.com]

[[--Translated text (es -> en)--]]

 Subject: Comments open document GT Communication 
 From: jumaropi at yahoo.com

 Hi all! 
 As I mentioned in the Monthly Meeting held on yesterday (19 November 2012), the Working Group has opened comments to the region to opine on netiquette document in order to generate the final document on behalf of the region. The documents are in the wiki, in English:  https://community.icann.org/display/LACRALO/Netiquette+document  and Spanish:  https://community.icann.org/pages/viewpage.action?pageId=38044121 


 The working group thanks in advance for your contributions to improve this document. The document is divided into sections that are named here. For if they enter the Wiki complicated, I leave the Spanish text of the document. (Sorry, in the English version of this post because it is sure to be illegible). 


 Draft Document Netiquette - Spanish 


 Background 
 The netiquette is not new, yet today are still creating ways to improve the interaction of virtual media.In 1995, the 
 RFC 1855, established the first standards of behavior for digital media. Many of these recommendations still remain 
 today. 
 The idea of \u200b\u200bthis 
 paper is to propose some basic recommendations to make 
 nice virtual meetings of ICANN, in spaces such as Adobe 
 Connect, mailing lists and even the Wiki. 


 General Rules for Participation 
 Try to enter the Adobe Connect at least 5 minutes prior to 
 start of the session. This allows you to greet those present. 
 * Enter the room with your name. Not with pseudonyms. In this way, everyone will know who they are dealing. 
 * When you enter the room, you test audio and video (the video is not 
 necessary and not recommended) by clicking on the respective icons 
 configure your system (these tests are necessary if you want to intervene 
 subsequently with audio in the room).
 * While performing exposure Speaker / Exhibitor / Speaker, is 
 recommended not to use chat to avoid distractions and 
 interruptions and maintain the video camera off. 
 * Questions can be launched by chat during the conference but 
 respond to end. If you want to comment with audio, lift the "hand" by clicking on the icon intended to do so, at the 
 top left of the window. Allow to grant moderator 
 word and activate the microphone, make your contribution and remember to close the 
 microphone. Note: The microphone is turned on or off by clicking on the icon located on the top left of the window. 
 * Be respectful when addressing others by name, and all attendees will know who is going. 
 * When you say the word ask your own name, so people who do not know what will reference, if needed. 
 * Remember that the session is recorded.
 * The times listed are GMT UTC (Meridian Central Time), having 
 each participant translate your local time through that link 
 included in the agenda to avoid being late or miss the session. 
 * All attendees (participants, moderators, exhibitors) will be based on collaboration and the principle of good faith. 
 1. Recommendations for email. 
 It is important to look at some aspects that will make communication 
 as effective and efficient as possible. In many cases lost 
 details that make an email does not comply with the 
 issuer wanted and can cause confusion. Remember that an e 
 no longer mail a letter, similar to any other in the 
 it only changes the medium through which it is sent. 
 Some important points to keep in mind when sending an email are: 
 1. Ensure good of the address to which to send the mail. There are so many domains registered the change of a single letter can 
 get the message out to the wrong person.Or the 
 message out to the company but to the wrong person or department. 
 2. Send only what he wants to communicate or what you have asked. You should not take advantage of free delivery system to send 
 unnecessary documents or attachments, generating more traffic on the network and wasting my time to the person receiving the mail. 
 3. Do not forget to fill in the matter (subject) of the message. That gives a clear and summarized the content of the mail to the recipient. 
 4. Write a greeting, a body and a farewell, as you would in a traditional menu. Does not have to use formulas 
 different for these messages. Neither more nor more ceremonious 
 family, unless you write to a close friend or someone close, and 
 lgún use nearest type of writing. 
 5. Do not use the email addresses of others to send unsolicited mail or files. The mail privacy should be respected. Nor yield or the e-mail to others, unless authorized by the individual concerned. 
 6. Write in a clear, correct (no typos) and do not write all the text in 
 capital letters.Nor must use different types of sources in the same letter, many colors and smiles or cartoons. 
 7. If you send an email to several people, use the blind copy field (bcc) to prevent the other recipients of the message know the addresses of the other people. 
 1. Firm. Do not send messages anonymously or incomplete. You must enter at least your name at the bottom of the text. If you can incorporate some other information 
 as additional address, phone, website,. Etc. 
 2. If any other message has remained the recipient of it, you can leave the above text below that you write to remember details or important or interesting points. 
 1. It is necessary to say hello before the message and leave your name, 
 just like you would with a signed letter. Add you at the end of your message contact information. 
 2. Use capital letters is rude. It seems to be 
 screaming. Therefore, avoid writing whole paragraphs in 
 capital letters.Assuming that the importance of a message 
 justified, it responds immediately to the sender know that you have received, but is to send a longer answer, more 
 later. 
 3. Similarly, if someone asks for a 
 file, it is important to tell about the size before sending. It 
 should be aware that not everyone has broadband or 5 gigabyte mailboxes. 
 4. Avoid sending messages 
 chain. The virus warnings and chain letters are intentional and aims to saturate the servers and network with them .. 
 5. See copies when answering an email is of utmost importance. If 
 the first person who sent the message to your mailing list to copy a long list, not to do the same. 
 6. Note that people with whom you communicate, including web 
 Masters of the pages you visit, no 
 charge and have no obligation to respond. These are people that if 
 respond are doing you a favor.
 Recommendations for mailing lists 
 For discussion lists that manage discussion forums from 
 Messaging is especially important to use a suitable 
 netiquette guidelines to be especially sensitive to these services 
 abuse. A tiltable disordered use a list or end their 
 prestige or their usefulness in a surprisingly long period 
 short. And it is important for the flow of information flowing through 
 them, the multiplier effect, ... and especially as they are conducive to sterile debates tire the audience away from their pockets 
 interest, prompted by abuses and poor administration. 
 A good style guide is therefore an essential tool for effective discussion list. 
 1. However the first schedule lists begins in your own area 
 interest. The lists generate a large current messages and demand 
 attention and resources of your computer and its program 
 messaging. Stick it to subscribe only to those who can 
 serve, or have a high interest to you. 
 2.When you join a list, before jumping to participate without further wait, 
 observe for a while how the list, the mood of the 
 interventions, the issues they deal with and the prevailing climate. See what 
 topics topics considered off (out of place). Only once you are 
 insurance terrain treads, and feel settled with the group, 
 begin to intervene. 
 3. Read the overview of the list and confirm which issues specific to the forum. 
 Which topics scientists, academics, professionals, etc. is 
 specialized. And stick to their communication. Ignore and avoid 
 respond to interventions that provocative or just clueless 
 induce responses off topic (off topics). If you want to do 
 do it off the list personally. 
 Many times we adhere to a list without having an accurate picture of this 
 information because of subscription lists open 
 1.If the list is of type Listserv, or has a database on 
 interventions inspect and inquire about the issues that are of interest, and even before intervening see if previous interventions 
 on the same subject, and if yours is going to be a repeat intervention 
 2. Before launching an open question to the list: 
 Look for a service available FAQs (Frequently Asked 
 Made, Frecuently Asked Questions). And if your question is included. 
 Check with the administrator (owner) privately doubt. 
 Only if the answer to question your own theme send list. Members 
 veterans are upset at seeing the same questions as 
 repeated at short intervals. 
 You are free to comment on the lists but never forget that freedom 
 must be scrupulously respected in discussions on topics 
 proposed. This entails respecting: a) the agenda for the debate, b) 
 rules and procedures that have been shown times. 
 But do not mistake this freedom to question the rules of the 
 List.At all times follow them and stick to the application of 
 they make the administrator (listowner). The list owner 
 establishes local specifications for your list netiquette. 
 6. Remember that discussion lists have members of many 
 countries. In particular those conducted in Spanish are members 
 American community and the Hispanic community from other countries. 
 No 
 assume that participants in general are going to understand a reference 
 Local or references to movies, football, food, music, parties, 
 proverbs, etc or current news in their country or region. If you have 
 and decides to make a reference of this type, please explain. 
 Do not assume that they will understand language geographic references, 
 cultural, climatic, ... that are local, regional or national. 
 1.It is common to find a case where someone subscribes to a list 
 for the sole purpose of sending a message or broadcast a call 
 idea or a call or otherwise with a commercial purpose, but in 
 If any non-expected reply and discuss or exchange 
 experiences or ideas. This is called "mail bombing" or bombing. 
 The bombing is a common practice that is quickly detected by the users, and that little apology or excuse. 
 I do not practice, and if it does note that administrators 
 usually respond with total or partial loss of access to the list or the network. 
 1. No comments or intervene 
 questions beyond the issues that are the holders of the list (with off 
 topics) note that they subscribe to what are these 
 issues, and if it is not respected you are taking advantage of a 
 publicly provided and are wasting time on others.And the 
 Conversely, if someone makes an intervention outside topics 
 own list do not reply or hold a public discussion with 
 That is why no on that subject, nor on whether to do so. In 
 any case use the courier. 
 2. A 
 times in discussion lists messages are received without content 
 noun only with expressions like: "I feel the same as ..." or 
 also "Bravo by Fulano, it was time to tell someone ... [and 
 then repeated what he said Fulano with the same or other 
 words without adding anything substantial to the idea and exposed]. "This 
 kinds of expressions besides not contribute anything to the objectives of 
 the list, not to increase the common knowledge, or reflect, or 
 experience sharing, ... foster an environment of accessions, 
 trends, and confrontational, sectarian ultimately where 
 Reviews are inhibited, and some are intimidated or not free to 
 express other opinions. 
 So do not induce to take sides, or take, without substantiation, no 
 either sectarian or encourage "partisanship".Sterilize the list and make an 
 bad weather. In a list we are not in a meeting or in a political vote. It is not seek confrontation, but the 
 participation, contribution and reflection and in any case, in the 
 science, research or technology, an idea is not better 
 by the number of followers you have, but by the idea itself, 
 as new or additional knowledge or other qualifying. It is not 
 crush or to exclude but to contribute. 
 10. When absent for over a week using any options 
 to suspend the mail or to receive only summaries, thereby avoiding 
 Message rain around and possible accidents. 
 Questions to the list. 
 1. Do not ask questions or request information that you yourself could get 
 easily and are at your fingertips with just a little searching. 
 2. Do not respond to questions from the list on the list only when 
 inevitable, and the response has an interest, for example 
 providing an address where the information requested.
 If you just want to answer the question does in his private 
 email address. Twenty people answering each question on a 
 large list can quickly collapse and the list box, and if 
 each creates a replica, rejoinder, etc. 
 13. When replying to someone else, do not play your message integrity and 
 much less whether this in turn has retained the previous 
 involved with the same theme, keep only those 
 aspects referring to in your reply and delete any 
 anything but cause for response or come to mind. 
 Take the time to edit the response and if possible do it 
 dialogued way, interspersing original paragraphs briefly and 
 answers. 
 Nobody likes reading a long message, and received three or four times, 
 only to see a line at the end saying, "Yeah, me too." 
 14. Most lists do not allow attachments sent by the danger of containing viruses and the overhead for the system.If 
 need to communicate a comprehensive written is not appropriate for the 
 send in the body of a message. It is best to deposit it in a 
 place and send a message to the list with a brief summary of your 
 content and indicating the direction where it is. 
 15. If you need to reference a job it is best to send the address 
 URL where you can download and a summary of its content and 
 interest you may have. Avoid long messages and reading 
 cumbersome. In any case if you can not send a notice to avoid 
 beginning of the message that this is a long message. 
 Use full stops and a blank line separating paragraphs, give it a lighter text. 
 16. Sometimes you send a single message to multiple lists. Think as 
 you may have subscribed to many or all of them and they can 
 receiving repeated, then maintain line of "matter" equal torque 
 all at first and add a note warning that the same message 
 can be received by several ducts. 
 1.When directing a question to the list, ask to be sent to it 
 answers to your personal address. Then send a summary of the 
 contributions received to those who have helped in the list or 
 whole. 
 18. When replying to a message posted to a discussion list, 
 check that is leading the response to the appropriate person and not 
 the list. It's a very delicate situation that occurs if you send a 
 personal message to the group from the list. 
 1. Keep the initial message they send when you subscribe to a list, it 
 instructions are to manage the list or unsubscribe 
 temporarily suspend registration if you go on vacation or move 
 email address. 
 2. Use your personal and unique to subscribe to a list, not 
 subscribe using a shared account, the office, the 
 department, a friend, relative or spouse. While offering a 
 Thus, in the end everyone is tired of receiving messages. 
 1.Occasionally subscribers novices who are unfamiliar with 
 the rules of netiquette, send requests to subscribe or 
 directly unsubscribe to the list. Be tolerant of this error and possibly give some useful advice instead of being intransigent or 
 sarcastic. 
 2. A reciprocal, if 
 unsubscribe interested in, do not send anything to the same list. Find out what to do in the initial message sent to you when you register, and if it retains search the list information or ask 
 administrator for the procedure to unsubscribe, you usually will send a message to the list server (PLC leading to 
 perform management operations) with a simple message like: 
 Unsubscribe [listname] 
 Recommendations for the use of mobile phones during a meeting. 
 The use of the cell has become a permanent tool 
 This requires a communication protocol that requires the use 
 compliance with the following standards, especially in places 
 public events, dinners and ceremonies.
 Before beginning an activity or event: 
 - Turn off your phone or put it on vibrate. 
 - Do not use without authorization their cameras or video. 
 - Do not talk on your phone. 
 - Be sure not to leave the cell in view of others. 
 - In important meetings must keep it off. No answer calls while in the meeting. 
 - If you must answer the call in the middle of a meeting, apologize and withdraw to talk, do not do in public. 
 - Be sure to answer when possible. 

 JUAN MANUEL ROJAS 
 Social Communicator 
 President - AGEIA DENSI Colombia 


 Twitter: @ JmanuRojas 


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