<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">Dear Community:<DIV><BR class="khtml-block-placeholder"></DIV><DIV>I thought you would be interested in seeing the text of emails which ICANN staff are sending to the large numbers of RegisterFly customers who are contacting ICANN directly for help with their domains, as it also provides some information on what actions ICANN is taking to deal with the situation.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>---</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><B>Thank you for your email.</B></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><B>ICANN is taking action in relation to RegisterFly. </B></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><B>We have found them to be in breach of their Accreditation Agreement and we have demanded that they address these breaches. In addition to this legal action, ICANN convened a telephone conference among those needed to implement a plan that will help cease unintended deletions. The participants were Registries holding RegisterFly names.</B></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><B>The Registries involved have agreed to move any RegisterFly names in Redemption Grace Period status into Server-Delete-Prohibited status. This will prevent them from being deleted from the registry and becoming available for re-registration by others. </B></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><B>ICANN is also working to copy and protect data regarding registration applications and registered name holders.</B></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><B>Our website </B><A href="http://www.icann.org/"><FONT class="Apple-style-span" color="#000DEA"><B>http://www.icann.org</B></FONT></A><B> and our blog </B><A href="http://blog.icann.org/"><FONT class="Apple-style-span" color="#000DEA"><B>http://blog.icann.org</B></FONT></A><B>/ are updated regularly with information about what ICANN is doing to assist people affected and this is the best source for you to get information you need in the future.</B></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><B>Information on transfer policy can also be found at </B><A href="http://www.icann.org/transfers/"><FONT class="Apple-style-span" color="#000DEA"><B>http://www.icann.org/transfers/</B></FONT></A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><B>I do appreciate how stressful this situation must be for you and hope the information above is of assistance.</B></DIV><BR>---<BR><DIV> <SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><DIV><SPAN style=""><FONT class="Apple-style-span" face="Arial"><SPAN class="Apple-style-span" style="font-family: Arial; ">-- </SPAN></FONT><FONT class="Apple-style-span" face="Arial"><BR style="; font-family: Arial; "></FONT><FONT class="Apple-style-span" face="Arial"><SPAN class="Apple-style-span" style="font-family: Arial; ">Regards,</SPAN></FONT><FONT class="Apple-style-span" face="Arial"><BR style="; font-family: Arial; "></FONT></SPAN><SPAN style=""><FONT class="Apple-style-span" face="Times"><SPAN class="Apple-style-span" style="font-family: Times; "> </SPAN></FONT><FONT class="Apple-style-span" face="Times"><BR style="; font-family: Times; "></FONT></SPAN><DIV><SPAN style=""><FONT class="Apple-style-span" face="Arial"><SPAN class="Apple-style-span" style="font-family: Arial; ">Nick Ashton-Hart</SPAN></FONT><FONT class="Apple-style-span" face="Arial"><BR style="; font-family: Arial; "></FONT></SPAN><SPAN style=""><FONT class="Apple-style-span" face="Arial" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; font-family: Arial; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 10px; ">Director, At-Large</SPAN></SPAN></FONT></SPAN></DIV><DIV><SPAN style=""><FONT class="Apple-style-span" face="Arial" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; font-family: Arial; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 10px; ">ICANN</SPAN></SPAN></FONT></SPAN></DIV><DIV><SPAN style=""><FONT class="Apple-style-span" face="Arial" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; font-family: Arial; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 10px; ">PO Box 32160</SPAN></SPAN></FONT><FONT class="Apple-style-span" face="Arial" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; font-family: Arial; "><BR style="; font-family: Arial; font-size: 10px; "></SPAN></FONT><FONT class="Apple-style-span" face="Arial" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; font-family: Arial; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 10px; ">London N4 2XY</SPAN></SPAN></FONT><FONT class="Apple-style-span" face="Arial" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; font-family: Arial; "><BR style="; font-family: Arial; font-size: 10px; "></SPAN></FONT><FONT class="Apple-style-span" face="Arial" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; font-family: Arial; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 10px; ">United Kingdom</SPAN></SPAN></FONT><FONT class="Apple-style-span" face="Arial" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; font-family: Arial; "><BR style="; font-family: Arial; font-size: 10px; "></SPAN></FONT><FONT class="Apple-style-span" face="Arial" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; font-family: Arial; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 10px; ">Main Tel: +44 (20) 8800-1011]</SPAN></SPAN></FONT></SPAN></DIV><DIV><FONT class="Apple-style-span" face="Arial" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; font-family: Arial; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 10px; ">USA Tel: +1 (202) 657-5460</SPAN></SPAN></FONT></DIV><DIV><SPAN style=""><FONT class="Apple-style-span" face="Arial" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; font-family: Arial; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 10px; ">Fax: +44 (20) 7681-3135</SPAN></SPAN></FONT><FONT class="Apple-style-span" face="Arial" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; font-family: Arial; "><BR style="; font-family: Arial; font-size: 10px; "></SPAN></FONT><FONT class="Apple-style-span" face="Arial" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; font-family: Arial; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 10px; ">mobile: +44 (7774) 932798</SPAN></SPAN></FONT><FONT class="Apple-style-span" face="Arial" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; font-family: Arial; "><BR style="; font-family: Arial; font-size: 10px; "></SPAN></FONT><FONT class="Apple-style-span" face="Arial" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; font-family: Arial; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 10px; ">email: </SPAN></SPAN></FONT><FONT class="Apple-style-span" color="#0000ED" face="Arial" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; color: rgb(0, 0, 237); font-family: Arial; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 237); font-family: Arial; font-size: 10px; "><A href="mailto:nick.ashton-hart@icann.org">nick.ashton-hart@icann.org</A></SPAN></SPAN></FONT><FONT class="Apple-style-span" color="#0000ED" face="Arial" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; color: rgb(0, 0, 237); font-family: Arial; "><BR style="; color: rgb(0, 0, 237); font-family: Arial; font-size: 10px; "></SPAN></FONT><FONT class="Apple-style-span" face="Arial" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; font-family: Arial; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 10px; ">Win IM: </SPAN></SPAN></FONT><FONT class="Apple-style-span" color="#0000ED" face="Arial" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; color: rgb(0, 0, 237); font-family: Arial; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 237); font-family: Arial; font-size: 10px; "><A href="mailto:ashtonhart@hotmail.com">ashtonhart@hotmail.com</A></SPAN></SPAN></FONT><FONT class="Apple-style-span" face="Arial" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; font-family: Arial; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 10px; "> / AIM/iSight: </SPAN></SPAN></FONT><FONT class="Apple-style-span" color="#0000ED" face="Arial" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; color: rgb(0, 0, 237); font-family: Arial; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 237); font-family: Arial; font-size: 10px; "><A href="mailto:nashtonhart@mac.com">nashtonhart@mac.com</A> </SPAN></SPAN></FONT><FONT class="Apple-style-span" face="Arial" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; font-family: Arial; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 10px; ">/ Skype:</SPAN></SPAN></FONT><FONT class="Apple-style-span" color="#0000ED" face="Arial" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; color: rgb(0, 0, 237); font-family: Arial; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 237); font-family: Arial; font-size: 10px; "> nashtonhart</SPAN></SPAN></FONT></SPAN><DIV><FONT class="Apple-style-span" face="Arial" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; font-family: Arial; "><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 10px; ">Online Bio:</SPAN></SPAN></FONT><FONT class="Apple-style-span" color="#0000ED" face="Arial" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;; color: rgb(0, 0, 237); font-family: Arial; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 237); font-family: Arial; font-size: 10px; "> </SPAN></SPAN></FONT> <FONT class="Apple-style-span" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;"><SPAN class="Apple-style-span" style="font-size: 10px; "><A href="https://www.linkedin.com/in/ashtonhart">https://www.linkedin.com/in/ashtonhart</A> </SPAN></SPAN></FONT> </DIV></DIV><FONT class="Apple-style-span" face="Arial"><BR class="khtml-block-placeholder"></FONT><DIV><DIV><FONT class="Apple-style-span" size="2"><SPAN class="Apple-style-span" style="font-size: 10px;"><SPAN class="Apple-style-span" style="font-size: 10px; "><SPAN class="Apple-style-span" style="font-size: 10px; "><SPAN class="Apple-style-span" style="font-size: 10px; "> </SPAN></SPAN></SPAN></SPAN></FONT> </DIV></DIV></DIV><BR class="Apple-interchange-newline"></SPAN></SPAN></SPAN> </DIV><BR></BODY></HTML>