<div><div>I think we can find significant improvement with the right tools</div><div><br/></div><div><font style="color:#333333"><i>Sent from my Verizon Wireless 4G LTE Droid</i></font></div></div><div class="elided-text">On Feb 20, 2017 11:24 AM, Michele Neylon - Blacknight &lt;michele@blacknight.com&gt; wrote:<br type='attribution'><blockquote class="quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">







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<p><span style="font-size:11pt;font-family:&#39;calibri&#39;">Garth</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;"> </span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;">TBH there’s no real “one size fits all” tool out there
</span><span style="font-size:11pt;font-family:&#39;wingdings&#39;">J</span><span style="font-size:11pt;font-family:&#39;calibri&#39;"></span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;"> </span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;">We use email, Slack, Teamwork (<a href="https://www.teamwork.com/%29">https://www.teamwork.com/)</a> , ZenDesk and a bunch of other tools for various things.</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;"> </span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;">It depends on what people are comfortable with and what you are trying to achieve.</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;"> </span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;">Regards</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;"> </span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;">Michele</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;"> </span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;"> </span></p>
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<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">--</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">Mr Michele Neylon</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">Blacknight Solutions</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">Hosting, Colocation &amp; Domains</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">https://www.blacknight.com/</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">http://blacknight.blog/</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">Intl. &#43;353 (0) 59  9183072</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">Direct Dial: &#43;353 (0)59 9183090</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">Personal blog: https://michele.blog/</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">Some thoughts: https://ceo.hosting/
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<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">-------------------------------</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">Blacknight Internet Solutions Ltd, Unit 12A,Barrowside Business Park,Sleaty</span></p>
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<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">Road,Graiguecullen,Carlow,R93 X265,Ireland  Company No.: 370845</span><span style="font-size:11pt;font-family:&#39;calibri&#39;"></span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;"> </span></p>
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<p><b><span style="font-family:&#39;calibri&#39;;color:black">From: </span>
</b><span style="font-family:&#39;calibri&#39;;color:black">Garth Bruen &lt;gbruen&#64;knujon.com&gt;<br />
<b>Date: </b>Monday 20 February 2017 at 16:18<br />
<b>To: </b>Michele Neylon &lt;michele&#64;blacknight.com&gt;<br />
<b>Cc: </b>At-Large Worldwide &lt;at-large&#64;atlarge-lists.icann.org&gt;, Dev Anand Teelucksingh &lt;devtee&#64;gmail.com&gt;<br />
<b>Subject: </b>Re: [At-Large] Unsubscribe me please</span></p>
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<p>Agree, slack is useful, but we really need workflow as well.</p>
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<p><i><span style="color:#333333">Sent from my Verizon Wireless 4G LTE Droid</span></i></p>
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<p>On Feb 20, 2017 9:34 AM, Michele Neylon - Blacknight &lt;michele&#64;blacknight.com&gt; wrote:</p>
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<p><span style="font-size:11pt;font-family:&#39;calibri&#39;">We moved the company to Slack about two years ago. Since then we’ve become less reliant on email, but we still use it.</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;"> </span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;">A lot of companies in the tech space are now using Slack (or alternatives) to replace a lot of their email for internal discussions etc.,
</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;">One of the upsides to Slack is that it integrates very neatly with a load of 3<sup>rd</sup> party services.</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;"> </span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;">Downside – you can’t “browse” archives, though if you are on a paid plan you can search them.
</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;"> </span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;">Regards</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;"> </span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;">Michele</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;"> </span></p>
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<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">--</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">Mr Michele Neylon</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">Blacknight Solutions</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">Hosting, Colocation &amp; Domains</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">https://www.blacknight.com/</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">http://blacknight.blog/</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">Intl. &#43;353 (0) 59  9183072</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">Direct Dial: &#43;353 (0)59 9183090</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">Personal blog: https://michele.blog/</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">Some thoughts: https://ceo.hosting/
</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">-------------------------------</span></p>
<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">Blacknight Internet Solutions Ltd, Unit 12A,Barrowside Business Park,Sleaty</span></p>
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<p><span style="font-size:11pt;font-family:&#39;calibri&#39;;color:black">Road,Graiguecullen,Carlow,R93 X265,Ireland  Company No.: 370845</span>
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