[APAC-Discuss] METRICS

Fri Nov 29 09:50:55 UTC 2013

Thank you Fouad. You have offered another interesting perspective.

Maureen

On 28 November 2013 06:16, Fouad Bajwa <fouadbajwa at gmail.com> wrote:

> I believe one of the most important metrics component should be built
> on the fact that if a member suggests something, how many of those
> suggestions were actually accepted and incorporated into the system.
>
> One small example is that I've proposed individual membership in the
> past during 2010, created the paperwork suggesting the policy reform
> in the APRALO articles, presented it and then silence. This would have
> enhanced participation, inclusion of more productive talent and people
> that are sensitive about ICANN and IG related issues. Such talent thus
> has to move under a narrower scope into the ncuc/ncsg and APRALO loses
> out.
>
> Somehow the belief that only groups can represent the rights of the
> users is a fantasy. For example, in the technical community and most
> in ISOC circles, most of the members in a recognized ALS are not
> actually CS or information rights activists but people with corporate
> day jobs and of companies that actually should fall under contracted
> parties ac/oc's in ICANN.
>
> The value that comes into such an organizational system are actually
> the members, the system itself cannot come up with ideas and transform
> the ideas into workable actions.
>
> Participation collapses when member ideas are not viewed as valuable
> input and organizations that don't believe in agility to change and
> adapt to round the clock innovation and improvements basically fall
> short on rationality for existence and support in the future.
>
> If the participation in meetings and tele-cons are an evaluative
> criteria for calculating value for money, something is seriously wrong
> with ICANN and the people who are attempting to address such issues by
> adopting such a weak and lame course of action.
>
> KPIs are measured against activities and participation in telecons and
> meetings are not such an input or expected outcome.
>
> The indicators can be established on a the basis of number of members
> present and number of comments, suggestions and recommendations
> received during any calls/meetings and the actions were taken on them.
> The second level would be number of policy comments requested by ICANN
> and the number of members that voted on them, the time taken to make
> comments or recommendations, total number of policy requests for
> comments and number of comments made to policy requests.
>
> Its actually a very simple and straightforward thing. List down all
> the things that ALAC and its members do. Against those activities a
> scorecard can be developed and benchmarked against other AC/OC work.
>
> I'll think more about this.
>
>
>
> On Thu, Nov 28, 2013 at 8:18 AM, Rinalia Abdul Rahim
> <rinalia.abdulrahim at gmail.com> wrote:
> > Hello everyone.
> >
> > I like Ali's input on metrics about leadership of Working Groups for ALAC
> > members. I would also suggest co-chairing of WG between an ALAC Member
> and
> > an At-Large community member. This will help build collaborative skills
> and
> > capacity along the way.
> >
> > Best regards,
> >
> > Rinalia
> > On Nov 27, 2013 11:17 PM, "Maureen Hilyard" <hilyard at oyster.net.ck>
> wrote:
> >
> >> Thank you Ali. This breadth of feedback is very much appreciated.
> >>
> >>
> >>
> >> Maureen
> >>
> >>
> >>
> >>
> >>
> >> From: Ali AlMeshal [mailto:dralialmeshal at gmail.com]
> >> Sent: Wednesday, 27 November 2013 12:45 a.m.
> >> To: Maureen Hilyard
> >> Cc: Karaitiana Taiuru; APRALO; METRICS
> >> Subject: Re: [APAC-Discuss] METRICS
> >>
> >>
> >>
> >> Good day Maureen,
> >>
> >>    First of all we have always to but in mind as your correctly stated
> that
> >> this is a volunteer work from the members, but on the other hand I do
> agree
> >> that up to certain extent there should be a fair KPI’s in place to
> evaluate
> >> the performance of ALAC members.
> >>
> >> Also I am quite sure that selected or nominated ALAC members for these
> >> leadership positions were based on their knowledge , commitment and
> >> experience as well as high performance otherwise they will not be part
> of
> >> the team.
> >>
> >>
> >>
> >>    Hence measuring criteria would always be much clearer and effective
> if
> >> it
> >> is set for Quantitative factors rather than Qualitative once.
> >>
> >>
> >>
> >> So having said that then I would like to address the following:
> >>
> >>
> >>
> >> o   Attending meetings by it self is not a goal or objective therefore
> it
> >> can not be part of the measuring criteria independently.
> >>
> >> o   Also participation and contribution to the meeting discussion can
> not
> >> be
> >> evaluated as a performance measure
> >>
> >>
> >>
> >>   Thereafter to have a process in place that gives an indication of the
> >> member performance I would suggest the following
> >>
> >>
> >>
> >> o   ALAC members should be assigned to Chair a WG’s
> >>
> >> §  With this type of assignment the member will logically be accountable
> >> and
> >> responsible of a set deliverables  that he/she have to achieve, and this
> >> can
> >> be measured and evaluated for the following set of KPI’s
> >>
> >> ·         Time to deliver
> >>
> >> ·         Commitment
> >>
> >> ·         Team working
> >>
> >> ·         Developing others (member of the group)
> >>
> >> ·         Others
> >>
> >>
> >>
> >> o    ALAC members and chair of RALO’s jointly should be responsible for
> >> engaging the ALS’s in work and activities related to the rejoin at least
> >> and
> >> should provide a monthly call report on this.
> >>
> >> §  This is different activity from the RALO monthly call; this should be
> >> done separately to reach out the ALS’s through a pre-plan agenda and
> time
> >> frame.
> >>
> >> §   The objective is to get in touch with ALS’s members outside the
> >> official
> >> call and tries to understand their needs and requirements and also will
> be
> >> a
> >> good tool maybe to get them engage in if they are not active. So this is
> >> more of OUTREACH on a small scale and more of direct communication.
> >>
> >>
> >>
> >> Should you need any clarification then please let me know by email or a
> >> call, I will be more than happy to discuss.
> >>
> >>
> >>
> >> On Tue, Nov 26, 2013 at 3:22 PM, Maureen Hilyard <hilyard at oyster.net.ck
> >
> >> wrote:
> >>
> >> Thank you KT for your comments and suggestions. These are all very
> helpful.
> >>
> >> Regards
> >> Maureen
> >>
> >>
> >>
> >> -----Original Message-----
> >> From: apac-discuss-bounces at atlarge-lists.icann.org
> >> [mailto:apac-discuss-bounces at atlarge-lists.icann.org] On Behalf Of
> >>
> >> Karaitiana Taiuru
> >> Sent: Monday, 25 November 2013 12:12 p.m.
> >> To: 'APRALO'
> >> Subject: Re: [APAC-Discuss] METRICS
> >>
> >> These are my thoughts based on not been an ALAC member (nor do I have
> time
> >> to).
> >>
> >> I would support a more closer monitoring approach to the ALAC
> performance
> >> review and would like to see the evaluations distributed to the relevant
> >> RALO's as we are the ones who nominate and put our trust in our
> >> representatives to provide our views and then to report back to us.
> >>
> >> I would expect that participation in all meetings, emails and Work
> Groups
> >> would be at the very minimum 90%. There are so many issues at present it
> >> would be hard not to have a voice at a meeting.
> >>
> >> Saying this, I would also expect that any new ALAC appointments are
> >> mentored
> >> and giving an appropriate transition period and were made to feel
> >> comfortable to ask for help.  Some cultural and language barriers may
> also
> >> exist and should be considered.
> >>
> >> If people are under-performing, then perhaps a mechanism of someone
> talking
> >> to them in a non threating manner to see if there is any assistance
> >> required
> >> etc.
> >>
> >> Perhaps too, some way of recognition for the long hours and dedication
> may
> >> also be a motivation. This is likely to be more of a RALO initiative
> >> though.
> >>
> >> -----Original Message-----
> >> From: apac-discuss-bounces at atlarge-lists.icann.org
> >> [mailto:apac-discuss-bounces at atlarge-lists.icann.org] On Behalf Of
> Maureen
> >> Hilyard
> >> Sent: Sunday, 24 November 2013 5:52 p.m.
> >> To: APRALO
> >> Subject: [APAC-Discuss] METRICS
> >>
> >> APRALO colleagues
> >>
> >> As Siranush had informed you already, I am on a working group (headed by
> >> Cheryl Langdon-Orr)  that is looking at measuring the performance of
> ALAC
> >> members (as expected in the ALAC Rules of Procedure). We are later to be
> >> looking at ALSes and RALOs.
> >>
> >> It is an extremely difficult thing to do when:
> >> * the people in these positions are volunteers who have offered to do
> this
> >> work out of the goodness of their hearts - how do you measure their
> >> contribution to a task that has been set?
> >> * the Board and Management are becoming more vocal about getting value
> for
> >> money spent within the system - it costs a lot of money to bring the
> >> committees of the ICANN system together for each meeting. three times a
> >> year. They rightfully  want to know that they are getting their money's
> >> worth.
> >> * it is very difficult to ascertain what METRICS are appropriate to
> measure
> >> each particular type of performance (attendance? contribution? value of
> >> contribution? others?)
> >>
> >> As ALSes you elect your APRALO representatives on the ALAC (me and
> Holly)
> >> and although Raf has been appointed to the ALAC as and APRALO NOMCOM
> >> candidate - the expectations should be the same.
> >>
> >> Therefore I'd really like to hear not only about WHAT performance
> criteria
> >> should be evaluated but also HOW it might be appropriately measured. I
> >> would
> >> like to use the advice of the ALSes to put together an evaluative
> process
> >> which could help us evaluate all the groups we have been tasked to
> >> evaluate.
> >>
> >> This is what we are looking at, at the moment:
> >>
> >> 1. Do ALAC members attend all the meetings they should?  Some attend the
> >> face to face meetings, but not the online meetings. ICANN is not
> looking at
> >> these candidates very favourably.
> >>
> >> 2. Do ALAC members who attend the meetings actually contribute anything
> to
> >> the meetings? Some attend meetings but they don't say anything - what
> value
> >> do they give? Some log into teleconference meetings, but because they
> don't
> >> contribute anything, it is difficult to know whether they actually
> >> listening?)
> >>
> >> 3. Do ALAC members participate on working groups? We have lots of
> members
> >> who volunteer for a working group, and never turn up for meetings to do
> the
> >> work. Its the same people every time doing the work .
> >>
> >> There may be other questions you may want to ask. Please do...
> >>
> >> Very importantly, HOW can we more effectively evaluate performance -
> what
> >> do
> >> you use in your workplace?
> >>
> >> Let me know.. I'd love to hear from you.
> >>
> >> Maureen
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> >>
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> >>
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> >>
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> >>
> >>
> >>
> >>
> >> --
> >>
> >> Thanks
> >>
> >> Ali AlMeshal
> >>
> >> Bahrain Internet Society - BIS
> >>
> >> Board Member & Director of Strategic Alliances
> >>
> >> Professional Public speaker in ICT and e-Business
> >>
> >> Payment Industry Expert Advisor
> >>
> >> Mobile: +973 39440025
> >>
> >> Skype: alialmeshal
> >>
> >> email: dralialmeshal at gmail.com
> >>
> >>           ali.almeshal at bis.org.bh
> >>
> >> www.bis.org.bh <http://www.bis.org.bh/>
> >>
> >> Twitter :@internetBH
> >>
> >>
> >>
> >>
> >>
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> >>
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> >>
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> >
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>
>
> --
> Regards.
> --------------------------
> Fouad Bajwa
> ICT4D and Internet Governance Advisor
> My Blog: Internet's Governance: http://internetsgovernance.blogspot.com/
> Follow my Tweets: http://twitter.com/fouadbajwa
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