[APAC-Discuss] METRICS
Ali AlMeshal
dralialmeshal at gmail.com
Wed Nov 27 10:44:44 UTC 2013
Good day Maureen,
First of all we have always to but in mind as your correctly stated that
this is a volunteer work from the members, but on the other hand I do agree
that up to certain extent there should be a fair KPI’s in place to evaluate
the performance of ALAC members.
Also I am quite sure that selected or nominated ALAC members for these
leadership positions were based on their knowledge , commitment and
experience as well as high performance otherwise they will not be part of
the team.
Hence measuring criteria would always be much clearer and effective if
it is set for Quantitative factors rather than Qualitative once.
*So having said that then I would like to address the following: *
o Attending meetings by it self is not a goal or objective therefore it
can not be part of the measuring criteria independently.
o Also participation and contribution to the meeting discussion can not
be evaluated as a performance measure
* Thereafter to have a process in place that gives an indication of the
member performance I would suggest the following *
o ALAC members should be assigned to Chair a WG’s
§ With this type of assignment the member will logically be accountable
and responsible of a set deliverables that he/she have to achieve, and
this can be measured and evaluated for the following set of KPI’s
· Time to deliver
· Commitment
· Team working
· Developing others (member of the group)
· Others
o ALAC members and chair of RALO’s jointly should be responsible for
engaging the ALS’s in work and activities related to the rejoin at least
and should provide a monthly call report on this.
§ This is different activity from the RALO monthly call; this should be
done separately to reach out the ALS’s through a pre-plan agenda and time
frame.
§ The objective is to get in touch with ALS’s members outside the
official call and tries to understand their needs and requirements and also
will be a good tool maybe to get them engage in if they are not active. So
this is more of OUTREACH on a small scale and more of direct communication.
Should you need any clarification then please let me know by email or a
call, I will be more than happy to discuss.
On Tue, Nov 26, 2013 at 3:22 PM, Maureen Hilyard <hilyard at oyster.net.ck>wrote:
> Thank you KT for your comments and suggestions. These are all very helpful.
>
> Regards
> Maureen
>
>
> -----Original Message-----
> From: apac-discuss-bounces at atlarge-lists.icann.org
> [mailto:apac-discuss-bounces at atlarge-lists.icann.org] On Behalf Of
> Karaitiana Taiuru
> Sent: Monday, 25 November 2013 12:12 p.m.
> To: 'APRALO'
> Subject: Re: [APAC-Discuss] METRICS
>
> These are my thoughts based on not been an ALAC member (nor do I have time
> to).
>
> I would support a more closer monitoring approach to the ALAC performance
> review and would like to see the evaluations distributed to the relevant
> RALO's as we are the ones who nominate and put our trust in our
> representatives to provide our views and then to report back to us.
>
> I would expect that participation in all meetings, emails and Work Groups
> would be at the very minimum 90%. There are so many issues at present it
> would be hard not to have a voice at a meeting.
>
> Saying this, I would also expect that any new ALAC appointments are
> mentored
> and giving an appropriate transition period and were made to feel
> comfortable to ask for help. Some cultural and language barriers may also
> exist and should be considered.
>
> If people are under-performing, then perhaps a mechanism of someone talking
> to them in a non threating manner to see if there is any assistance
> required
> etc.
>
> Perhaps too, some way of recognition for the long hours and dedication may
> also be a motivation. This is likely to be more of a RALO initiative
> though.
>
> -----Original Message-----
> From: apac-discuss-bounces at atlarge-lists.icann.org
> [mailto:apac-discuss-bounces at atlarge-lists.icann.org] On Behalf Of Maureen
> Hilyard
> Sent: Sunday, 24 November 2013 5:52 p.m.
> To: APRALO
> Subject: [APAC-Discuss] METRICS
>
> APRALO colleagues
>
> As Siranush had informed you already, I am on a working group (headed by
> Cheryl Langdon-Orr) that is looking at measuring the performance of ALAC
> members (as expected in the ALAC Rules of Procedure). We are later to be
> looking at ALSes and RALOs.
>
> It is an extremely difficult thing to do when:
> * the people in these positions are volunteers who have offered to do this
> work out of the goodness of their hearts - how do you measure their
> contribution to a task that has been set?
> * the Board and Management are becoming more vocal about getting value for
> money spent within the system - it costs a lot of money to bring the
> committees of the ICANN system together for each meeting. three times a
> year. They rightfully want to know that they are getting their money's
> worth.
> * it is very difficult to ascertain what METRICS are appropriate to measure
> each particular type of performance (attendance? contribution? value of
> contribution? others?)
>
> As ALSes you elect your APRALO representatives on the ALAC (me and Holly)
> and although Raf has been appointed to the ALAC as and APRALO NOMCOM
> candidate - the expectations should be the same.
>
> Therefore I'd really like to hear not only about WHAT performance criteria
> should be evaluated but also HOW it might be appropriately measured. I
> would
> like to use the advice of the ALSes to put together an evaluative process
> which could help us evaluate all the groups we have been tasked to
> evaluate.
>
> This is what we are looking at, at the moment:
>
> 1. Do ALAC members attend all the meetings they should? Some attend the
> face to face meetings, but not the online meetings. ICANN is not looking at
> these candidates very favourably.
>
> 2. Do ALAC members who attend the meetings actually contribute anything to
> the meetings? Some attend meetings but they don't say anything - what value
> do they give? Some log into teleconference meetings, but because they don't
> contribute anything, it is difficult to know whether they actually
> listening?)
>
> 3. Do ALAC members participate on working groups? We have lots of members
> who volunteer for a working group, and never turn up for meetings to do the
> work. Its the same people every time doing the work .
>
> There may be other questions you may want to ask. Please do...
>
> Very importantly, HOW can we more effectively evaluate performance - what
> do
> you use in your workplace?
>
> Let me know.. I'd love to hear from you.
>
> Maureen
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--
Thanks
Ali AlMeshal
Bahrain Internet Society - BIS
Board Member & Director of Strategic Alliances
Professional Public speaker in ICT and e-Business
Payment Industry Expert Advisor
Mobile: +973 39440025
Skype: alialmeshal
email: dralialmeshal at gmail.com
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