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<DIV><FONT size=2 face=宋体>Indeed. As we repesent end-users' interest, we
need to research and always remember what they want.</FONT></DIV>
<DIV><FONT size=2 face=宋体></FONT> </DIV>
<DIV><FONT size=2 face=宋体>Kaili</FONT></DIV>
<DIV><FONT size=2 face=宋体></FONT> </DIV>
<DIV><FONT size=2 face=宋体></FONT> </DIV>
<DIV><FONT size=2 face=宋体></FONT> </DIV>
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<DIV style="FONT: 9pt 宋体">----- Original Message ----- </DIV>
<DIV style="FONT: 9pt 宋体; BACKGROUND: #e4e4e4; font-color: black"><B>From:</B>
<A title=jkuleszaicann@gmail.com href="mailto:jkuleszaicann@gmail.com">Joanna
Kulesza</A> </DIV>
<DIV style="FONT: 9pt 宋体"><B>To:</B> <A title=javrua@gmail.com
href="mailto:javrua@gmail.com">javrua@gmail.com</A> </DIV>
<DIV style="FONT: 9pt 宋体"><B>Cc:</B> <A title=alac@atlarge-lists.icann.org
href="mailto:alac@atlarge-lists.icann.org">alac@atlarge-lists.icann.org</A> ;
<A title=alan.greenberg@mcgill.ca href="mailto:alan.greenberg@mcgill.ca">Alan
Greenberg</A> </DIV>
<DIV style="FONT: 9pt 宋体"><B>Sent:</B> Wednesday, November 07, 2018 5:24
AM</DIV>
<DIV style="FONT: 9pt 宋体"><B>Subject:</B> Re: [ALAC] What do users want?</DIV>
<DIV><BR></DIV>
<DIV dir=ltr>+1 to Javier. Thanks so much for sharing this
Alan! <BR></DIV><BR>
<DIV class=gmail_quote>
<DIV dir=ltr>wt., 6 lis 2018 o 21:52 Javier Rua <<A
href="mailto:javrua@gmail.com">javrua@gmail.com</A>> napisał(a):<BR></DIV>
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<DIV>
<DIV dir=auto>Valuable nugget!</DIV></DIV>
<DIV><BR>
<DIV class=gmail_quote>
<DIV dir=ltr>On Tue, Nov 6, 2018 at 4:46 PM Alan Greenberg <<A
href="mailto:alan.greenberg@mcgill.ca"
target=_blank>alan.greenberg@mcgill.ca</A>> wrote:<BR></DIV>
<BLOCKQUOTE
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class=gmail_quote>I am taking advantage of my new "freedom" to do some
long overdue <BR>cleanup. I found a short handwritten document I wrote
about 10 years <BR>ago (after I had been involved with the ALAC for a year
or two) on <BR>what Internet users want.<BR><BR>Note that a lot of this is
far beyond the remit of ICANN, but other <BR>parts are
not.<BR><BR>=================<BR><BR>Users want an experience that
is:<BR><BR>-Satisfying<BR>-Safe<BR>-Predictable<BR>-Easy to access and
fast<BR><BR>In a bit more detail, this means:<BR><BR>- Pages display
properly<BR>- No SPAM<BR>- No Phishing<BR>- Reproducible<BR>- Mail gets
delivered<BR>- Fast enough that speed is not an issue.<BR><BR>Another was
of looking at is as an embodiment of the Principle of <BR>Least
Astonishment <BR>(<A
href="https://en.wikipedia.org/wiki/Principle_of_least_astonishment"
rel=noreferrer
target=_blank>https://en.wikipedia.org/wiki/Principle_of_least_astonishment</A>).<BR><BR>They
have no desire to know anything about Internet Governance. And <BR>most
have no interest in how the Internet actually works. A classic <BR>quote
from Arthur C. Clarke is "Any sufficiently advanced technology <BR>is
indistinguishable from magic." It doesn't matter how or why it <BR>works,
as long as it works.<BR><BR><BR> From my personal experience, I have
been involved in the Internet <BR>for about 30 years. Due to the travel I
have done, or other times it <BR>comes up in conversation, I have often
been asked what I am doing. If <BR>I try to explain, the most common
result is that their eyes glaze <BR>over, they say "oh, that's
interesting" and they try to find a way to <BR>change the
subject.<BR><BR>_______________________________________________<BR>ALAC
mailing list<BR><A href="mailto:ALAC@atlarge-lists.icann.org"
target=_blank>ALAC@atlarge-lists.icann.org</A><BR><A
href="https://atlarge-lists.icann.org/mailman/listinfo/alac"
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target=_blank>https://atlarge-lists.icann.org/mailman/listinfo/alac</A><BR><BR>At-Large
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href="https://community.icann.org/display/atlarge/At-Large+Advisory+Committee+(ALAC)"
rel=noreferrer
target=_blank>https://community.icann.org/display/atlarge/At-Large+Advisory+Committee+(ALAC)</A><BR></BLOCKQUOTE></DIV></DIV>_______________________________________________<BR>ALAC
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target=_blank>https://atlarge-lists.icann.org/mailman/listinfo/alac</A><BR><BR>At-Large
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target=_blank>https://community.icann.org/display/atlarge/At-Large+Advisory+Committee+(ALAC)</A></BLOCKQUOTE></DIV>
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