[ALAC] What do users want?

[Bartlett Morgan]

Thanks for raising this Alan,

This is a useful discussion which goes to the core of our mission. 

Re Olivier’s point, I would say the question of privacy is (in real terms) implicit in the notion of safety as outlined in Alan’s original list. That is, if privacy is important to you (and lets face it, with us millennials that is a BIG if) then your decision to use the internet (or a particular internet service) would now be a question of whether you think its safe to engage or not given the privacy implications. 

-
Bart

Sent from Mail for Windows 10

From: Olivier MJ Crépin-Leblond
Sent: Tuesday, November 6, 2018 7:26 PM
To: alac at atlarge-lists.icann.org
Subject: Re: [ALAC] What do users want?

Thanks for the nugget indeed.

However I would say that one major thing is changing in particular about privacy, which does not figure in your list.

The 2018 CIGI-Ipsos Global Survey on Internet Security and Trust findings show that over half of internet users surveyed around the world are more concerned about their online privacy than they were a year ago, reflecting growing concern around the world about online privacy and the power of social media platforms. 
See: https://www.cigionline.org/internet-survey-2018 

And Trust:
https://www.weforum.org/agenda/2018/10/digital-distrust-we-re-losing-faith-in-technology-to-solve-the-world-s-problems/

The GAFAs have managed to reach commercial success, but they are currently suffering from allegedly not being able to address Privacy and Trust. It is fascinating to see them fumble their way through these topics, in contrast with their well developed commercial plans spanning their first two decades of existence.
Let's hope that ICANN does not fall into this trap too.

Kindest regards,

Olivier
On 06/11/2018 21:45, Alan Greenberg wrote:
I am taking advantage of my new "freedom" to do some long overdue 
cleanup. I found a short handwritten document I wrote about 10 years 
ago (after I had been involved with the ALAC for a year or two) on 
what Internet users want.

Note that a lot of this is far beyond the remit of ICANN, but other 
parts are not.

=================

Users want an experience that is:

-Satisfying
-Safe
-Predictable
-Easy to access and fast

In a bit more detail, this means:

- Pages display properly
- No SPAM
- No Phishing
- Reproducible
- Mail gets delivered
- Fast enough that speed is not an issue.

Another was of looking at is as an embodiment of the Principle of 
Least Astonishment 
(https://en.wikipedia.org/wiki/Principle_of_least_astonishment).

They have no desire to know anything about Internet Governance. And 
most have no interest in how the Internet actually works. A classic 
quote from Arthur C. Clarke is "Any sufficiently advanced technology 
is indistinguishable from magic." It doesn't matter how or why it 
works, as long as it works.


 From my personal experience, I have been involved in the Internet 
for about 30 years. Due to the travel I have done, or other times it 
comes up in conversation, I have often been asked what I am doing. If 
I try to explain, the most common result is that their eyes glaze 
over, they say "oh, that's interesting" and they try to find a way to 
change the subject.

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-- 
Olivier MJ Crépin-Leblond, PhD
http://www.gih.com/ocl.html

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