[ALAC-Announce] Fwd: [soac-discussion] Stakeholder Satisfaction Survey

Olivier MJ Crepin-Leblond ocl at gih.com
Wed Dec 7 22:19:59 UTC 2011


Hello all,

please find enclosed, a message from Kurt Pritz which includes a
"Stakeholder Satisfaction Survey" which I encourage all members to take
part in.

This is your chance to register your happiness/unhappiness with the
performance of ICANN, as in "ICANN's operations, leadership and planning".
Kind regards,

Olivier MJ Crépin-Leblond
ALAC Chair

-------- Message original --------
Sujet: 	[soac-discussion] Stakeholder Satisfaction Survey
Date : 	Wed, 30 Nov 2011 10:47:27 -0800
De : 	Kurt Pritz <kurt.pritz at icann.org>
Pour : 	soac-discussion at icann.org <soac-discussion at icann.org>
Copie à : 	David Olive <david.olive at icann.org>, Robert Hoggarth
<robert.hoggarth at icann.org>



Dear Supporting Organization and Advisory Committee:

 

Consistent with the spirit of the Affirmation of Commitments and in
response to community requests, ICANN has developed a /Stakeholder
Satisfaction Survey <http://ICANN-SS-2011.questionpro.com/>/ to obtain
the community’s perceptions of the /Performance Effectiveness/in ten
service categories supported by ICANN.  We invite you and members of
your community to take a few minutes to assist us in this initial effort
to start tracking the level of satisfaction with various services
provided by ICANN and the certain activities undertaken by ICANN.  The
service categories we are tracking in this survey include:


DNS Policy Development
DNS Policy Implementation Services
Contractual Compliance
DNS Stability & Security
IANA Operations
Supporting Organization and Advisory Committee Support
Communications
Public Meetings
Strategic Planning
Leadership


A link to the survey can be found at -
http://ICANN-SS-2011.questionpro.com/.

 

We ask that you circulate the survey link to members of your
organization. The survey will also be made available to the broader
Internet Community as well.

 

The survey is designed to create an initial baseline of general ICANN
stakeholder satisfaction that can be used to develop improvements and
compare against future results.  We plan to refine the process over
time, gather data about additional services, and focus more closely on
specific services or projects in future surveys. If you have comments to
the survey itself, please make them in the comment box on the last page
that is reserve for overall comments.

 

This initial survey will close 31 December 2011 at 12:00 UTC.  An ICANN
Survey Administrator (an external contractor)will collect and tabulate
the results in January 2012. This timetable will support the plan to
conduct a public review session of survey results in Costa Rica. A
process for follow-up actions and a subsequent survey will then be started.

 

The survey results will be used to identify improvement areas in the
organization's services capability and delivery. We intend to share
summary reports with the entire ICANN stakeholder community and
opportunities for additional community comments will be created before
any improvement actions are formalized and implemented. Identity of
respondents will not be published.

 

We appreciate your cooperation in passing on this first Stakeholder
Satisfaction Survey and hope that many will participate.

 

Best regards,

 

Kurt 


Kurt Pritz

ICANN




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